Customer Care

 

At GravityX, we treat every customer like a collaborator. Whether you’re rocking our gear or vibing with our brand, your experience matters. Here’s how we show up for you:

 

  Communication

 

• We respond to all customer inquiries within 24–48 hours, Monday to Friday.

• You can reach us via email, social media DMs, or our website contact form.

• We keep it real: clear, respectful, and solution-focused.

 

 

  Orders & Fulfilment

 

• Orders are processed within 1-3 business days.

• Shipping times vary by location, but we’ll keep you updated every step of the way.

• If something’s off, wrong item, damaged goods, or missing package, we’ll make it right.

 

 

  Returns & Exchanges

 

• You’ve got 14 days from delivery to request a return or exchange.

• Items must be unworn, unwashed, and in original condition.

• Custom or limited-edition drops may be final sale, check product pages for details.

 

 

  Product Quality

 

• We stand behind our apparel. If it doesn’t meet your expectations, let us know.

• Quality issues will be reviewed case-by-case, and we’ll offer repair, replacement, or refund where appropriate.

 

 

  Feedback & Community

 

• We welcome feedback, good, bad, or bold. It helps us evolve.

• Tag us, DM us, or email us. We love seeing GravityX in the wild.

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Privacy & Safety

 

 

We respect your space. Whether you’re browsing, buying, or tagging us in the wild, your data and safety are non-negotiable.

 

  Privacy Principles

 

• We collect only what’s necessary to fulfill your order, improve your experience, or keep you in the loop.

• We never sell, rent, or trade your personal info. Ever.

• You control your data, update, delete, or opt out anytime.

 

 

  What We Collect

 

• Basic info: name, email, shipping address, payment details.

• Optional: social handles, preferences, feedback.

• Automatically: site usage stats (cookies, device type, etc.) to help us improve.

 

 

  How We Use It

 

• To process orders and deliver your gear.

• To send updates, promos, or replies, only if you opt in.

• To improve our site, products, and vibe.

 

 

  Safety & Security

 

• We use encrypted payment systems and secure servers.

• We monitor for fraud, abuse, and shady behaviour.

• If something feels off, we investigate and act fast.

 

 

  Zero Tolerance

 

• No harassment, hate, or harmful behaviour, online or offline.

• We reserve the right to block, ban, or report users who violate our community standards.

 

 

  Your Rights

 

• Access your data anytime.

• Request edits or deletion.

• Ask questions, we’re here to help.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payment