CUSTOMER CARE​

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At GravityX, we treat every customer like a collaborator. Whether you're rocking our gear or vibing with our brand, your experience matters.

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COMMUNICATION

 

 > We respond to all customer inquiries within 24–48 hours, Monday to Friday.

 > Reach us via email, social media DMs, or our website contact form.

 > We keep it real: clear, respectful, and solution-focused.

 

 

ORDERS & FULFILMENT

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 > Orders are processed same working day, shipping 5-9 business days.

 > Shipping times vary by location, but we’ll keep you updated every step of the way.

 > wrong item, damaged goods, or missing package, we’ll make it right.

 

 

RETURNS & EXCHANGES

 

 > You've got 14 days from delivery to request a return or exchange.

 > Items must be unworn, unwashed, and in original condition.

 > Custom or limited-edition drops may be final sale, check product pages for details.

 > Quality issues are reviewed case-by-case, repair, replacement, or refund where appropriate.

 

To start a return, email us at info@gravityxclothing.com with your order number and reason.

 

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PRIVACY & SAFETY

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Your data and safety are non-negotiable.

 

WHAT WE COLLECT

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> Basic info: name, email, shipping address, payment details.

> Optional: preferences and feedback.

> Automatically: site usage stats to help us improve.

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HOW WE USE IT

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> To process orders and deliver your gear.

> To send updates or promos, only if you opt in.

> We never sell, rent, or trade your personal info. Ever.

 

 

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PAYMENT METHODS

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- Credit / Debit Cards
- PAYPAL

- Offline Payment

 

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